The following general returns policy is applicable to all items sold on Old Mercara store.

1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Is different from what was ordered
  • Is different from its description on the product detail page on

2. Products marked as “non-returnable” on the product detail page cannot be returned. All items must be returned in their original condition, with price tags intact and in the box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.

3. In some cases, items may not be eligible for return, including cases of buyer’s remorse such as incorrect product ordered.